Frequently
asked
qusetions
If the FAQs below do not answer your questions, get in touch to find out more!
What areas do your services cover?
I mainly serve pets and pawrents all across the Greater Vancouver region. Depending on my schedule and availability, I am happy to go further if required.
How should I make a booking?
Please submit a booking enquiry here, or email to jbpetcare1113@gmail.com. I will be in touch with you shortly to talk details :)
Will I get updates on my pets when I am away?
Absolutely! I will send daily update summary, along with photos and videos, to give you peace of mind. Check out the Gallery and Testimonials for photos that I have shared with clients in the past, and that's just a fraction of them. It's like you never left your beloved pets when you are away!
Is there a minimum number of days for each booking?
I'm completely flexible and can adapt my services to fit your schedule, whether you just need a single visit or long-term care.
Do you charge extra for weekends or holidays?
No. My rates remain the same throughout the year (check them out here). Services offered depends on availability, and I will gladly shuffle things around to accommodate where possible!
Your prices are over my budget...can I get a discount?
Reach out to me and I am happy to negotiate. I am sure we can come to an agreement that works for both of us!
Can I meet with you before I make a booking?
Certainly! I offer a complementary meet-and-greet before bookings to make sure that our vibes match, and that you are comfortable with leaving your beloved pet(s) in my care.
How much notice do I need to give to book?
I know that last-minute plans can happen. While I do my best to accommodate urgent requests, a 1-day notice will allow me to plan accordingly. Advanced bookings are always appreciated!
How do I pay?
I accept cash and e-transfer. Cheques, credit cards and other forms of payment are not accommodated for now.
Do I need to pay a deposit?
For pet sitting or boarding of more than 3 days, 50% upfront deposit is required upon confirmation of the booking.
Can I get a refund for my deposit if I cancel?
A full refund will be offered for cancellations made 7 days or more before the date of booking. While there is a general no-refund policy for cancellations in less than 7 days, the deposit may be applied (at discretion) as credit for a future booking up to 30 days from the date of the original booking.
My dog does not react well to other dogs. Can he/she be walked alone?
Of course! I offer solo walks, and will never bring reactive or shy dogs to off-leash dog parks. Before our first walk, I'll chat with owners to understand their pet's temperament and ensure I provide the best possible care.
Do you offer overnight pet sitting at our home or yours?
Both options are feasible, depending on your needs. Find out more about my scope of services and rates here.